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Learning Objectives 

  1. Describe the IHI Collaborative Model for Breakthrough Improvement.
  2. Identify the knowledge and systems barriers known to adversely affect care providers’ ability to achieve optimal health outcomes in patients with diabetes.
  3. Describe how integrating clinical pharmacy services into an interprofessional team can address systems barriers to optimal care delivery to patients with diabetes.
  4. Recognize the value in defining a small population of focus, specifically focusing on patients with diabetes, in the work of systems improvement.
  5. Describe and apply the “plan, do, study, act” (PDSA) cycle for testing a change in the delivery of care to patients with diabetes.
  6. Apply the practices outlined in the Patient Safety and Clinical Pharmacy Services Collaborative (PSPC) Change Package to the unique needs of the participant’s home organization.
  7. List mechanisms for measuring improvement in diabetes care systems and health outcomes resulting from systems changes.
  8. Create a “performance improvement story” around diabetes care for the participant’s organization.
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