Why is change necessary? What needs to change within an organization to shift its culture? Dr. Noel E. Wilkin, provost and executive vice chancellor for academic affairs, professor and research professor at The University of Mississippi, kicked off programming at INsight 2020 by exploring the questions needed to facilitate effective change.
“Most organizations don't spend any time thinking about what needs to happen below the water-line,” he said, referring to Torben Rick's “Iceberg” of organizational culture. Later asking the audience to find which direction was north without the use of a compass, Wilkin demonstrated the ways employees try to “find their bearings” within a culture: whether seeing which way others in the audience were turning, trying to find external markers and more.
On Sunday, Rear Admiral Pamela Schweitzer underscored her keynote with an anecdote from a recent outdoor adventure: Hiking Mount Shasta, elevation 14,179 feet, was proving difficult until she hit an unexpected burst of energy in the form of a “second wind.” From her perspective as the retired assistant surgeon general and chief pharmacist officer of the U.S. Public Health Service, this is something the profession of pharmacy needed to keep pace with changes in healthcare.
"Filling prescriptions is not going to be [the future of the profession]. There's some transformation going on—but it's moving slow. We can make this go way faster if we all work together."
Río Grande, Puerto Rico, proved a fitting backdrop for changing perspectives at INsight 2020, contrasting with the winter weather in the continental U.S. Social media highlighted some of these view-changing presentations, on topics ranging from leading culture change to developing interprofessional practice teams:
@pschwei54 To advance pharmacy: focus on the payer, refer to pharmacists as “pharmacist practitioner”, write ROI studies, provide metrics, increase entrepreneurial activities, train students as leaders & make path clear for driving regulatory change, learn payer models #interim20— Heather Petrelli (@TweetTheADean) February 9, 2020
Share positive experiences: Ask trainees or team members to reflect on whose life, specifically, was improved because each of you went to work that day.— AACP (@AACPharmacy) February 10, 2020
"People forget they're saving lives and teaching the next generation, doing cool things!" says Dr. Merlo. #INterim20
Collaborating virtually is a MUST in @Pharm_Alliance, but nothing replaces face to face meetings! It was great to catch up with the team and discuss our model at @AACPharmacy #INterim20— Caroline Sasser (@carolineewelles) February 11, 2020
If you missed us and want to know more, shoot me a direct message. Safe travels home, all! pic.twitter.com/ydEm2QK7nn
I had a wonderful time giving my presentation "Transform Your Data into Timely Insights and Actionable Plans for Student Success" at the AACP Interim meeting. Thanks to everyone who came out to learn how to make their #data actionable. #Interim20 #Enflux pic.twitter.com/QfMgAaV0gp— Alejandra Zertuche (@azertuchec) February 8, 2020
#INterim20 Town Hall: As part of his bold aims, @tsorensenrx poses to #physicians:— AACP (@AACPharmacy) February 9, 2020
Do you know a #pharmacist by name?
Would you say you co-manage patients with them?
Do you believe that relationship positively supports your work-life and improves the lives of the patient?