The Pharmacist Will Call You Now: Training Students in Telehealth and Telepharmacy

April 02, 2024
3:00 p.m.–4:00 p.m. ET
Meeting attendees gathered in a spacious sunlit hall.

Hosted by the Laboratory Instructors SIG

This presentation will discuss the importance of telehealth and telepharmacy education in the pharmacy curriculum as well as the design and implementation of skills laboratory-based telehealth activities at three different institutions. Student feedback and best practices for instructors creating telehealth activities will also be shared.

At The University of Florida, we designed a telehealth module focusing on educating patients on injections. Prior to lab, students were required to review a patient chart and develop an anticoagulation bridging plan. During lab students had individually scheduled telehealth appointment times with a simulated patient during which they had to convey the bridging plan and educate on injection technique. Students were assessed on their counseling as well as telehealth etiquette. Module design, execution, and student feedback will be discussed.

A multi-school simulation between the University of Wisconsin-Madison and North Dakota State University Schools of Pharmacy will be discussed where students had an opportunity to complete a prescription order verification activity with a standardized technician and a patient counseling activity with a standardized patient. Students had the opportunity to experience all roles. Logistics, faculty workload, and student results (i.e., knowledge, opinions/perceptions, intent to provide in the future) will be covered.

A telepharmacy and telehealth experience for pharmacy students at North Dakota State University was developed to help student pharmacists improve their competence in verifying medications prepared by a technician and in providing medication and disease state education to a patient. The use of the Impact of Telepharmacy on Patient Education tool, modified Medical Communication Competence Scale, and counseling and product verification checklists will be described, as well as results of the learning simulation, lessons learned, and a call to action for faculty. In addition, changes to the simulation as a result of new technology and teaching spaces will be discussed.


  • Discuss the importance of including telehealth and telepharmacy instruction and simulation in skills laboratory courses
  • Describe examples of telehealth and telepharmacy skills-based activities at three institutions
  • Discuss strategies and best practices for incorporating telehealth training into a skills
    laboratory curriculum


Amanda Eades, PharmD, AE-C, BCACP
Coordinator, Patient Care Skills Laboratory
Clinical Assistant Professor
University of Illinois Chicago


Jim Taylor, PharmD
Clinical Professor, Director of Professional Practice Skills Laboratories
University of Florida College of Pharmacy

Janel Soucie, PharmD
Instructional Assistant Professor, Orlando Campus Coordinator Professional Practice
Skills Laboratories V and VI
University of Florida College of Pharmacy

Andrea Porter, PharmD
Associate Professor, Director of Pharmacotherapy Laboratories
University of Wisconsin - Madison School of Pharmacy

Jeanne Frenzel, PharmD, PhD, BCSCP
Pharmacy Practice Laboratories II, III, IV
North Dakota State University

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