Addressing Student Performance Concerns through Effective Remediation Programs

March 18, 2020
1:00 p.m.–2:00 p.m. EST

Hosted by the Student Services Personnel SIG. 

Schools of Pharmacy are tasked with supporting their students’ success both academically and professionally. One of the biggest challenges for both administrators and faculty is how to address students’ performance shortcomings. Remediation is a widely utilized practice, but the implementation and effectiveness of remediation varies between schools. In an effort to identify best practices, the presenters will explore remediation in pharmacy education and discuss their schools’ remediation programs.


  1. Compare and contrast current remediation policies and procedures at multiple institutions.
  2. Identify lessons learned from the remediation processes (i.e. have processes changed over the years and why).
  3. Determine how programs measure “success” of their remediation program (i.e. on-time graduation, graduation at all, NAPLEX pass rates).


Rocke DeMark, Ed.D.
Associate Dean of Student Affairs
Chapman University School of Pharmacy


Kimberly K. Daugherty, PharmD, BCPS
Professor and Assistant Dean of Academic Affairs and Assessment 
Sullivan University College of Pharmacy and Health Sciences

Krystal L. Ward, MA, MBA
Assistant Dean for Student Affairs
University of New Mexico College of Pharmacy