Cold or Caring? Approaches for Integrating and Assessing Empathy Development

March 01, 2022
1:00 p.m.–2:00 p.m. ET

Hosted by the Health Disparities and Cultural Competence SIG

It can be challenging to determine how you are perceived by patients, particularly as a student learner. Labs, simulations, and experiential settings can all be opportunities for students to develop the skills and attitudes needed to be caring and empathetic pharmacists to a broad variety of patients. This session will focus on ways to intentionally integrate empathy development in simulated and actual clinical learning, best practices for assessing empathy development, and approaches to aid students in self-reflecting on their performance.


  1. Describe methods to integrate empathy within clinical and experiential learning.
  2. Identify tools to assess student empathy development.
  3. Examine approaches to aid students in self-assessing their empathy toward different patient populations.


Nkem P. Nonyel, PharmD, MPH, BCPS
Associate Professor
University of Maryland Eastern Shore School of Pharmacy


Aleda M. H. Chen, PharmD, PhD, FAPhA
Associate Dean and Associate Professor 
Cedarville University School of Pharmacy

Nancy B. Hart, PharmD, FCCP, BCPS
Associate Professor
University of Tennessee Health Science Center College of Pharmacy